Legal terms for access and payments
Our Legal position starts with location and account eligibility. Access is available where local law permits, and eligibility depends on local law; you remain responsible for checking that use is permitted in your area. We may request accurate account details and phone verification before allowing account
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access or reviewing a payment-related request. Names, transaction references and status records from DANA, OVO, GoPay, QRIS, bank transfer or virtual account can be used to match a request to your account. If a payment is pending, keep the receipt or transfer reference so we can
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check the record without asking you to repeat the same steps. Policy wording may change when operating requirements change, and we will direct you to the current Legal page before an affected account action. Contact us through the account or cashier support route when you need
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clarification.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.